Website Terms of Use
1. Introduction
Welcome to Child Psychiatry Consultancy’s website (the “Website”).
This Website is operated by Child Psychiatry Consultancy Ltd (company address: 320 City Road, London, EC1V 2NZ, England) (“we”, “us”, “our”).
By using the Website, you agree to these Website Terms of Use. If you do not agree, please stop using the Website.
2. Who may use this Website
This Website is intended for users aged 18 or over. If you are under 18, please ask a parent or carer to use the Website on your behalf.
3. Privacy and data protection
If you submit information through the Website, it will be handled in accordance with our Privacy Notice (available on our Website). By using the Website and submitting information, you acknowledge that your information will be processed as described in the Privacy Notice.
4. Website content and medical information disclaimer
The Website contains general information about our services. It is not a substitute for professional advice, diagnosis, or treatment, and it should not be relied on as such.
We aim to keep Website information accurate and up to date, but we do not guarantee that it will always be complete, current, or error-free. We may update or change content at any time.
5. Enquiries and contacting us
You may contact us through the Website. Submitting an enquiry does not create a clinician–patient relationship. A clinician–patient relationship begins only once an appointment is agreed and the relevant registration and consent steps have been completed.
6. Accounts and portals
From time to time, we may provide access to secure online portals or forms through third-party platforms (for example, for completing registration, questionnaires, or secure communication). Where a portal account is provided, you must keep login details confidential and notify us if you believe there has been unauthorised access.
Use of third-party platforms may also be subject to those providers’ terms.
7. Intellectual property
Unless stated otherwise, all content on the Website (including text, graphics, logos and design) is owned by or licensed to Child Psychiatry Consultancy Ltd. You may view and print pages for your personal use, but you must not copy, reproduce, modify or distribute Website content without our written permission.
8. Acceptable use
You must not use the Website in any way that is unlawful, fraudulent, harmful, or interferes with the operation of the Website or the use of the Website by others.
9. Links to third-party websites
The Website may contain links to third-party websites. We are not responsible for the content of those websites, and inclusion of a link does not mean we endorse it.
10. Liability
To the extent permitted by law, we are not liable for losses arising from your use of, or inability to use, the Website, including where the Website is unavailable or contains errors. Nothing in these terms excludes or limits liability that cannot be excluded under law.
11. Governing law
These terms are governed by the laws of England and Wales, and the courts of England and Wales will have exclusive jurisdiction over any disputes arising from the Website.
12. Changes to these terms
We may update these Website Terms of Use from time to time. The latest version will be posted on the Website and will apply from the date it is posted.
Terms and Conditions of Service
1. About us
Child Psychiatry Consultancy provides specialist child and adolescent psychiatric assessment, diagnostic formulation, diagnosis and treatment, including neurodevelopmental assessment (ADHD and autism) and, where clinically indicated, prescribing and medication monitoring.
2. Who these Terms apply to
These Terms apply to the person booking and paying for services (usually a parent or carer) and, where appropriate, to the young person receiving care. Where a young person is assessed as having capacity to make decisions about aspects of their care, we will work directly with them in line with legal and professional standards.
3. How services are delivered
Appointments are provided remotely (online) unless otherwise agreed. You are responsible for having a private space, a stable internet connection, and an appropriate device.
4. Registration, consent and information gathering
Before assessment or treatment begins, we require completion of registration and consent documentation and, where relevant, completion of parent and teacher questionnaires and other requested information. Where information is incomplete, we may pause progression through the pathway until minimum information is received or an exception is clinically documented.
For neurodevelopmental work, the pathway typically includes referral/triage, consent, registration, questionnaires from home and school, assessment appointments (ADHD usually one; autism usually two), multidisciplinary review where applicable, feedback, and final report issue.
5. Communication, portal use and forms
We use secure digital systems to support care and reduce the risk of missed information.
Carebit is used as the definitive clinical record, including clinician documentation, diagnostic reasoning, prescribing decisions, monitoring, correspondence, and final signed reports.
Cognito Forms is used to capture consent, registration information and questionnaires (including parent and teacher narratives), and to manage operational pathway steps (for example, whether packs have been returned). It may also be used for structured requests such as medication or prescription requests.
Where information collected via Cognito is required for the clinical record, we may export and upload a summary and/or relevant documents into Carebit so the clinical record remains complete and coherent.
You agree to use the portal and forms responsibly, keep login details private, and notify us promptly if you believe your account security has been compromised.
6. Response times, urgent concerns and emergencies
Child Psychiatry Consultancy is not an emergency service. If there is immediate risk of harm, call 999 or attend A&E.
For urgent matters submitted through the agreed contact route, we aim to respond the same day on working days. “Urgent” means a time-sensitive clinical concern that cannot safely wait, such as significant deterioration, serious adverse medication effects, or immediate safeguarding concerns.
For new referrals, we aim to respond within one working day to acknowledge receipt and explain next steps.
For routine administrative queries and non-urgent clinical messages, we respond as soon as reasonably possible during working days.
7. Fees, invoices and payment
Fees are provided in advance of booking or at the point of booking (depending on the service). Any additional chargeable work (for example additional letters, liaison, or extra appointments outside the agreed package) will be discussed and agreed with you in advance.
8. Cancellations, non-attendance and rescheduling
If you need to cancel or reschedule, you must notify us at least 48 hours before the appointment time.
If you cancel with less than 48 hours’ notice, a fee of 50% of the appointment cost will be charged. This includes late cancellations and non-attendance (“DNA”). We may waive or reduce charges at our discretion in exceptional circumstances.
Where assessments depend on third-party input (for example school questionnaires), delayed completion may delay appointments and reporting timelines.
9. Reports, diagnosis and timescales
Our reports summarise information gathered from you, school, clinical assessment and relevant measures, and set out our clinical opinion at the time of writing. Reports may include diagnostic conclusions where clinically appropriate, based on the information available at the time of assessment.
Reports are not a guarantee of educational provision or outcomes, and we cannot control how third parties respond. We aim to provide feedback and issue reports within stated timeframes once the assessment is complete and the necessary information has been received. Any changes to timelines will be explained.
10. Prescribing and medication monitoring
Where medication is prescribed, this is based on clinical assessment, shared decision-making, and appropriate monitoring. You agree to provide accurate information (including weight, pulse, blood pressure, relevant medical history, and other medications) when requested and to attend monitoring appointments as advised.
Medication cannot be started or continued safely if required monitoring information is not provided. We will explain what monitoring is required and what happens if it is not completed.
Medication or prescription requests submitted via forms are not approved until you receive written confirmation of the plan from us.
11. Liaison with GP, school and other professionals
With appropriate consent, we may liaise with your GP and, where relevant, school or other professionals. Where there are legal restrictions or parental responsibility issues, we will act in line with safeguarding and legal requirements.
12. Safeguarding
We take safeguarding seriously. If we are concerned about a child or young person’s safety, we may need to share information with relevant services (for example children’s social care, safeguarding teams or the police) without consent where lawful and necessary to protect the child or others.
13. Complaints
If you are unhappy with any aspect of your care, you can make a complaint using our complaints procedure. We will acknowledge complaints promptly and aim to respond within the timeframe set out in that procedure. Complaints are reviewed for learning and service improvement.
14. Incidents, learning and openness
We promote a learning culture. If something goes wrong, we will review what happened and take action to prevent recurrence. Where a notifiable safety incident occurs, we will follow the statutory duty of candour and keep clear records of actions taken.
15. Data protection and confidentiality
We process personal data and special category health data in accordance with UK data protection law. We provide a separate Privacy Notice explaining what we collect, why we collect it, how it is used, how long it is retained, and your rights.
Where we use suppliers (such as Carebit and Cognito) to process data on our behalf, we maintain appropriate contractual arrangements and access controls.
16. Record keeping
Clinical records are created and stored securely. You may request access to your personal data in line with your legal rights and our Privacy Notice. Where corrections are required, we follow a safe amendment process so the record remains accurate and auditable.
17. Third-party platforms and limitations
Where third-party platforms form part of the assessment process (for example Conners via MHS or QBTest), those platforms process data under their own terms, and we may store clinically relevant outputs in the clinical record with appropriate safeguards.
18. Changes to these Terms
We may update these Terms from time to time. The version in force will be the one provided at the time you book or begin a new package of care.
19. Contact details
Your onboarding information will confirm the appropriate routes for urgent matters, medication requests, and routine administrative queries, alongside working hours and expected response times.